Privacy Policy mykad88

Introduction and Scope of Privacy Policy

This Privacy Policy is issued by mykad88 ("Company", "we") and applies to all individuals who access or use the mykad88 platform, including the mykad88.app website, mobile applications (if any), and any related services provided by the Company.

This document describes the types of personal information we collect from users, the purposes for that collection, how we manage and protect the relevant data, and the rights you have as the owner of that information. This Policy is to be read together with the mykad88 Terms & Conditions.

Information We Collect

In operating the platform, mykad88 collects various categories of information from players. This collection is done directly through the account registration process, and also automatically while you use the platform.

Information provided directly by the player:

• Full name as stated in the identity document (MyKad)
• MyKad number or valid identity document number
• Date of birth for age verification (21 years and above)
• Email address and mobile phone number
• Account username and password (stored in encrypted form)
• Payment method information such as e-wallet details and bank account details for deposit and withdrawal processing
• Supporting documents uploaded during the KYC verification process

Information collected automatically:

• Device IP address and general geolocation information
• Device type, operating system and web browser version
• Transaction history, game records and account activity
• Access log data including time and duration of use
• Cookies and similar tracking technologies

Purposes for Using Personal Information

mykad88 uses the personal information collected solely for platform operations and improvement. Each use of data has a valid legal basis, whether based on user consent, contractual necessity or licensing compliance obligations.

• Registration and management of player accounts, including the KYC identity verification process
• Processing deposits, withdrawals and other financial transactions related to player accounts
• Delivering customer service via live chat and 24/7 support email
• Detecting and preventing fraud, money laundering and activities that violate the terms of use
• Compliance with applicable legal requirements and international licensing
• Sending important notifications relating to accounts, promotions and policy updates (with your consent)
• Analysing usage patterns for product improvement and player experience purposes
• Enforcing the minimum age requirement of 21 and above and responsible gambling measures

Sharing Information with Third Parties

mykad88 does not sell or disclose players' personal information to third parties for marketing or commercial purposes. However, in certain circumstances, we may need to share information with the following parties:

• Payment service providers: Including transaction processors Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and crypto processors for USDT, BTC and ETH — solely to enable financial transactions to be carried out
• Game software providers: The minimum information required to allow you to access games provided by mykad88's software partners
• Regulatory bodies and authorities: Where required by law, court order or international licensing requirements
• Technical service providers: Companies that support platform operations in terms of infrastructure, cybersecurity and system monitoring — subject to strict confidentiality agreements

All third parties that handle mykad88 player data are bound by confidentiality obligations and are only permitted to process data for the purposes specified.

Data Security and Protection

mykad88 implements multiple layers of technical and organisational protection to safeguard players' personal information from unauthorised access, modification, disclosure or unintended deletion.

The security measures we implement include role-based access controls at the internal level, continuous system monitoring, and clear incident response procedures to address any data security breaches promptly. Players are also encouraged to maintain the security of their own accounts by using strong passwords and not sharing login information with anyone.

Data Retention Period

mykad88 retains players' personal information only for as long as necessary to fulfil the original purpose of collection, or for as long as required by applicable laws and licensing requirements.

Financial transaction records and KYC documents are retained for the period specified by international licensing regulations for audit purposes and compliance with anti-money laundering laws. After the specified retention period ends, data will be securely deleted or anonymised in accordance with our internal procedures.

Cookies and Tracking Technologies

The mykad88 platform uses cookies and similar technologies to improve the user experience, ensure the platform functions smoothly, and analyse usage patterns.

• Essential cookies: Required for basic platform operations such as login session verification and security functions. Cannot be disabled
• Functional cookies: Store your preferences such as language and display settings for ease of use
• Analytical cookies: Help us understand how players use the platform for service improvement purposes

You can control or disable cookies through your web browser settings. However, disabling essential cookies may affect platform functionality.

Your Rights as a Data Owner

As a registered player at mykad88, you have the following rights regarding your personal information. Any request to exercise these rights may be submitted to our support team.

• Right of access: You may request a copy of the personal information we hold about you
• Right of rectification: You may request correction of personal information that is inaccurate or incomplete
• Right of erasure: You may request deletion of your personal information, subject to applicable legal obligations and licensing requirements
• Right to withdraw consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time
• Right to object: You may object to the processing of your data for certain purposes including marketing communications

To submit any request relating to your privacy rights, contact us via live chat or email at [email protected]. Our 24/7 support team in Bahasa Melayu and English is ready to assist you.

Cross-Border Data Transfers

As an online platform operating under international licensing, mykad88 player data may be stored or processed on servers located outside Malaysia. Any such data transfer is carried out with adequate safeguards, including standard data transfer agreements and compliance with recognised data protection frameworks.

mykad88 ensures that all cross-border data transfers are carried out with a level of protection equivalent to that provided under this policy, regardless of the physical location of the servers.

Amendments to the Privacy Policy

mykad88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or service operations. Any material changes will be communicated to players via a notice on the website or via email before the changes take effect.

The "Effective" date at the top of this document indicates when the latest version of the Privacy Policy came into effect. Continued use of the mykad88 platform after that date is considered acceptance of the updated terms.

Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding how mykad88 handles your personal information, please contact our team through the following channels:

• Live chat 24/7 directly through the mykad88 platform
• E-mail: [email protected]
• Support languages: Bahasa Melayu and English

We aim to respond to all privacy-related enquiries promptly. For requests that require further investigation, we will reach you via your registered email.

For more information about your rights and how mykad88 operates responsibly, please refer to our Responsible Gambling page.